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UGG King Policies

We reserve the right to update these policies or any other content of this website at anytime.

Return Policy

If you wish to return an item for an exchange or refund please contact customer service for assistance. Please state your reason for return, your Order Confirmation Number and advise if you would like an exchange or refund.

Returns for refund within 10 days of purchase date are accepted for a full refund of the purchase price of that product (excluding shipping* and, if applicable, extra and/or coupon discounts).

All returned products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility

Acceptance of returned goods are subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, undamaged, not used or worn, with all tags attached, ‘as new’ re-saleable condition. Refused items will be returned back to you at your expense.

Any returns received by us after 30 days from the date your order was dispatched will be refunded with a deduction of the original shipping costs plus a re-stocking fee (charged in Australian Dollars), which is a 25% of item(s) original purchase price minus any extra and/or coupon discounts that were applied when the order for the returned item(s) was placed.

When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.

*If you received free delivery then the delivery cost of shipping the order to you: postage and handling, will be deducted.

Exchange Policy

If you wish to return an item for an exchange please contact customer service, state your reason for exchange, Order Confirmation Number and we will assist you with the exchange.

All returned products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility. A new postage and handling cost will apply for sending the exchanged item(s) to you.

Acceptance of returned goods are subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, undamaged, not used or worn, with all tags attached, ‘as new’ re-saleable condition. Refused items will be returned back to you at your expense.

Any returns received by us after 30 days from the date your order was dispatched may attract, at our sole discretion, a re-stocking fee (charged in Australian Dollars), which is a 25% of item(s) original purchase price.

When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.

Exchanged goods may be subject to import duties, taxes and custom processing fees in your country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the parcel recipient and you are responsible for paying these fees.

Cancellation of order

To cancel an order, please contact us immediately. Cancelled orders that haven't been dispatched will be refunded.

Unfortunately, we are unable to accept cancellations for products that have already been dispatched and our Return Policy will apply in that case.

Duplicate orders

From time to time customers could place a duplicate order: two or more of very similar orders, made within a short period of time from each other. For security reasons we do not have access to the credit card details of customers, and all payments for orders are approved by customers themselves.

Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We cannot guarantee that we will read the request to cancel a duplicate order prior to that order being dispatched as we are trying to process all orders as fast as we can at the same time as we read and answer contact inquiries as fast as we can.

Method of Refund

If a refund is due, it will be made in accordance with our policies via PayPal with the account that was used for the purchase.

Delivery

We always strive to achieve best practice and as such have chosen to align ourselves with particular reputable and proven delivery systems. However, once an order is dispatched from our premises we are not responsible for any delivery delays.

It is your responsibility to ensure correct shipping/delivery details are provided to us through this web site. If we are required to re-ship orders, because incorrect details are provided, any costs associated with re-shipping of such orders are your responsibility.

All delivery times/dates provided are approximate estimates only and are given from the date of the dispatch, not from the order date. All delivery times/dates provided are estimates only and are at the discretion of the postal system providers.

Without limiting the operation of any other policy herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other policy herein, you agree that late delivery either through post or processing time does not constitute a failure on our part, and does not entitle you to cancellation of an order.

Loss or Damage in Transit

We are not responsible for any loss or damage of your order in transit. As soon as we hand over your order to the postal system providers the risk of loss or damage is passed on to you. All costs associated with recovering / or investigating lost or damaged orders are your responsibility.

When you place your order and click "Proceed to Secure Checkout" button you agree that we are not responsible for the orders lost or stolen in transit. You also agree that any claims of parcels lost or stolen in transit fall in the responsibility of the buyer.

Without limiting the operation of any other policy herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after we hand over your order to the postal system providers.

If you think that your order has been lost or stolen in transit, please contact us and we will start an investigation with Australian Postal authorities into the whereabouts of your order. Please note: such investigation may take from 30 to 80 days to complete.

Should you wish to insure your order against loss or damage in transit, please contact us prior to the purchase so we may arrange postal insurance, additional cost will apply.

Warranty Against Defects

Warrantor: UGG KING AUSTRALIA, Shop 16 The Forum, 3171 Surfers Paradise Blv’d, Surfers Paradise, Queensland, Australia. Telephone: +617 5526 8820.

All products on this website are covered by a warranty against manufacturing defects for thirty (30) days from the date of dispatch, rights under the warranty sit alongside the consumer guarantees.

If you have received our product(s) and find some kind of a manufacturing or other fault or defect with the product(s), please email us immediately and we will be able to assist you further. Please do not send us back any product(s) you consider faulty unless we have specifically asked you to do so. We will not be assessing or returning any product(s) we receive back without our prior written request for such return.

We will consider reports, emailed to us, of our product(s) being received with a manufacturing or other fault or defect for up to 30 days from the date your order was dispatched.

If after assessment we establish that the supplied product(s) has some kind of manufacturing or other fault or defect, we will replace the faulty product(s) for a brand new product(s) of exactly the same style/colour/size combination as originally supplied. Strictly no refunds for faulty product(s).

If the replacement for the faulty product(s) is awarded, it may be subject to import duties, taxes and custom processing fees in your country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the parcel recipient and you are responsible for paying these fees.

Return of Special Offer products

If you wish to return an item for an exchange or refund please contact customer service for assistance. Please state your reason for return, your Order Confirmation Number and advise if you would like an exchange or refund.

Returns for refund within 30 days of purchase date are accepted for a refund of the purchase price of that product (excluding shipping* and, if applicable, extra and/or coupon discounts) as follows:

  • If a Special Offer consists of more than one product and not all products are returned for refund, the purchase price of each of the returned product(s) is deemed to be equal to the original purchase price of the entire Special Offer minus the full purchase price** of a product that was not returned for refund (**as displayed on our website at the time we have received the returned product back).
  • If a Special Offer consists of more than one product and all products are returned for refund, the original purchase price of entire Special Offer is deemed to be the purchase price for all returned products in that case.
  • All returned products must be in ‘as new’ condition, not worn, nor washed and all tags in place. All costs associated with sending item(s) back to us are your responsibility.
  • Acceptance of returned goods are subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, undamaged, not used or worn, with all tags attached, ‘as new’ re-saleable condition. Refused items will be returned back to you at your expense.
  • Any returns received by us after 30 days from the date your order was dispatched will be refunded with a deduction of the original shipping costs plus a re-stocking fee (charged in Australian Dollars), which is a 25% of item(s) original purchase price minus any extra and/or coupon discounts that were applied when the order for the returned item(s) was placed.
  • When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.
  • *If you received free delivery then the delivery cost of shipping the order to you: postage and handling, will be deducted.

Return to Sender

If, for any reason, the parcel with your order is returned to us marked "Return to Sender", your order will be cancelled and refund will be made to the credit card used for your order or to the PayPal account used for your order, as follows: Shipping and Insurance costs and, if applicable, extra and/or coupon discounts are not refundable.

Business Hours of Operation

Our business hours of operation are: Monday - Friday, 9am-5pm Australian Eastern Daylight time, GMT+10, excluding public holidays.

Packaging of Parcels

Customs charges differ a lot from country to country and are based on different aspects, including the weight of the parcel. We do try to minimise any such charges for our customers and we use very tough, but lightweight packaging. Orders of just a couple of items are usually packed in tough postal bags, multiple item orders could be packed in boxes.

Response to Inquiries

We are making every effort to answer contact inquires we receive as fast as we can and we are trying to process all orders we receive as fast as we can. As we receive many contact inquires from all over the world we cannot guarantee an immediate response to the contact inquiry, due to the possible time difference between our countries or the amount of the inquiries we receive. An order may be already processed and shipped at the time we have read and responded to the email inquiry about that order.

We usually answer contact inquires during our normal hours of operation, which are: Monday - Friday, 9am-5pm Australian Eastern Daylight time, GMT+10. The CONTACT page of this website is not attended on weekends and public holidays (Australian time).

From time to time our email response to a contact inquiry may not reach the addressee of that inquiry. That may happen due to many factors, including the incorrect email address supplied by the addressee, email box of the addressee being too full to accept our response, the addressee's mail server settings preventing our response from reaching the addressee or placing our response into the Bulk mail folder.

Confirmation Emails

Our website auto-generates and sends confirmation email to the email address provided in the order after payment for that order has been made successfully. Our website also auto-generates and sends confirmation email to the email address provided in the order after an order has been processed and dispatched.

We cannot guarantee that the order confirmation email or the shipping confirmation email will reach the addressee of that confirmation email, as from time to time our auto-generated confirmation email may not reach the addressee of that email. That may happen due to many factors, including the incorrect email address supplied in the order, email box of the addressee being too full to accept our confirmation email, the addressee's mail server settings preventing our confirmation email from reaching the addressee or placing our confirmation email into the Bulk mail folder.

We do not receive customer replies to our auto-generated messages, such as order confirmation emails or shipping confirmation emails. We do state on our auto-generated messages that a reply to such messages will not reach us.

Additional Discounts and Coupon Codes

From time to time we offer Additional Discounts on some of our products. When offered, Additional Discount is calculated on purchase price of the least expensive Item in the Shopping Cart. Only items from the same order apply for Additional Discount, if it is applicable. Any Special Offers, when more than one product is offered for a single purchase price, are treated as a single Item when added to the Shopping Cart, no matter how many products are in the Special Offer.

From time to time we issue Coupon Codes that provide extra discounts on some of our products. Coupon Code Discounts are calculated on top of other Additional Discounts, if Additional Discounts are applicable. The calculation of discounts is automated and Coupon Code Discount is available only if the correct Coupon Code is submitted through the Shopping Cart during ordering before the Checkout. Coupon Code Discounts are not retrospective and cannot be applied to orders which were placed without application of the Coupon Code. Although some Coupon Codes can be used many times, only one Coupon Code can be used per any one order.

Shipping costs are excluded from Additional Discounts and Coupon Code Discounts.

Privacy Statement

We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact you regarding the status of your order. We will not disclose your private information unless compelled to do so by law. We reserve the right to store and use collected data solely for its own internal purposes.

We reserve the right to store usage logs of visits and use of our site. These logs may be used by us as information about the user base and usage patterns. We reserve the right to provide aggregate statistic information about our website's visitors to third-party.

We do utilise "cookies" to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information to improve the user-friendliness and functionality of our website.

Copyright

Unless otherwise indicated, UGG KING reserves all intellectual property rights, including but not limited to, copyright in material and services provided by the website. The material provided on the website is provided for personal use only and may not be resold, sold, re distributed, reproduced, duplicated, copied, or otherwise exploited except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968 or with the prior written consent of UGG KING.

COOKIES

Cookies are tiny files of information that a web site stores on your computer. Cookies can be very useful to you when you shop online because they allow a website to store a cookie file on your computer which can show what items you have bought before, what you have in your shopping bag, and other convenient but non-private information.

UGG KING extends the same privacy protection to your personal information whether gathered by cookies or any other source.

TERMS AND CONDITIONS

uggking.com.au (the ”website”) is owned and operated by UGG KING Pty Ltd ABN 73 100 602 417 (UGG KING) on the World Wide Web.

The material on this website is copyright © 2008 UGG KING Pty Ltd.

You agree that access to and use of this website are subject to the following Terms and Conditions together with the UGG KING Privacy Statement, Terms and Conditions of purchase (where applicable) and other customer service policies on this website. By entering this website you agree to be bound by these Terms and Conditions and policies and any other notices accepted by you on this website. By continuing to use this website you are agreeing to the Terms and Conditions contained in the website.

Applicable Law and Jurisdiction

Your use of this website is governed in all respects by the laws of the State of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland in relation to any legal proceeding directly or indirectly arising out or relating to this site (including but not limited to the purchase of UGG KING products).

Review of Terms

These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.

Disclaimer

ALL MATERIALS AND INFORMATION (Materials) PROVIDED ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is complete, current, or error-free. The product images and colours on this site are representational only. Actual products and colours of finished products, including colour of the sheepskin, the sole, laces, metal eyelets, cardy socks or the appearance of the heel label, may vary from those displayed. Sheepskin is a natural product and colours of different pairs of boots may vary slightly in dye penetration from time to time according to the lanolin content within individual skins. The pattern of the outer sole may vary from one pair of boots to another. The thickness of the EVA outer sole may vary. The insole of the dark coloured boots could be made from white or black fleece. The darker colours may transfer some dye to the feet for some time at the beginning of wearing the new boots. The heel counter of sheepskin boots could have single or double row of stitching. Sheepskin is a natural product and the thickness of the fleece may vary. When the sheepskin boots are new some fleece may come out from the inside of the boots, that is a normal process of a natural product and it will stop with wear. Clearance SALE items may have some colour variation in the sheepskin colour or the heel support colour within the same pair.

We periodically add, change, improve, or update the Materials and information on this website without notice. Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered which is claimed to resulted from use of this website, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this website is at Your sole risk. Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special or consequential damages, even if we have been advised of the possibility of such damages. You specifically acknowledge and agree that we are not liable for any conduct of You.

Our web site contains links to third-party web sites. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site. This website provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by us. You are responsible to ensure that Your use of this website complies with all applicable legal requirements.