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FAQs

UGG King - Frequently asked Questions

What are "Ugg boots"?

Ugg boots (sometimes called uggs) are a unisex style of sheepskin boots, made of double-faced sheepskin with fleece on the inside and with a tanned outer surface, often with a synthetic sole.

Originating in Australia or New Zealand, where they became popular in the 1970s, ugg boots emerged as a fashion trend in the United States in the late 1990s and as a world-wide trend in the late 2000s.

There has been a dispute between some manufacturers of ugg boots, as to whether "ugg" is a protected trademark, or a generic term and thus ineligible for trademark protection. Deckers Outdoor Corporation holds the UGG trademark in 145 countries worldwide. Notable exceptions are Australia and New Zealand where the term is considered generic.

Where are your UGG boots Made and are they Genuine?

All the sheepskin boots we sell are 100% Made in Australia from the finest quality Australian Merino sheepskins. They are Genuine UGG sheepskin boots. We are not in any way affiliated with the American company, Deckers Corporation or their products branded "UGG® Australia" which are all made in China. All images are copyright © Ugg King. All rights reserved. Unauthorized use is prohibited.

How to order?

The easiest way to navigate our site is to start on our home page by clicking on the category you prefer just under our logo. A menu will drop down. From there you can select all the different products we carry. By selecting any of them, you will be taken to their product catalogue. Simply click on the picture of the item you want to order and it will take you to the ordering page.

1 – Select the colour
2 – Select the size
3 – Select the quantity
Now click on the "ADD TO CART” button

Your order will be stored in your shopping cart which is located just under the "search” button on the top right hand side of the screen. You can continue shopping, by simply browsing other categories. If you want to purchase more items, simply select them as you did above and they will be added to your shopping cart. When you are ready to check out, click on your shopping cart which is located under the word "search” on the top right hand corner. You can click on "CHECKOUT” to finalize your order. Please make sure the items shown are what you would like to purchase.

If you are a new customer, please select the "Register” which will appear on the top right side of the screen. Fill in all your details in English characters and click on the "REGISTER” button. Once registered, it will commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are automatically calculated during the checkout process.

If you have any problems, please send us an e-mail by clicking here and we will help you.

How do I choose my size?

As there are many different size standards, all our sizes are based on Australian Ladies sizes. All this means is that all sizes, whether for men or ladies, and regardless of which country you are ordering from, get converted back to common denominator which we happen to have called Australian Ladies sizes by way of our SIZE CHART. Please refer to it for extensive information about choosing he correct size UGG boot for you. For more details, please visit our Sizing page.

Will the colour of the item I order be the same as on the website?

As all computer screens are different and have different colour resolutions, it is not possible to guarantee the colour of the items to be exactly as shown on your screen. However, there should be a close resemblance. Also please be aware of as UGG boots are made from Genuine, high quality leather tanned to the highest natural specifications, there may be slight colour variances.

Take care when wearing light colours with black sheepskin boots as it is possible for some colour to rub off. We recommend you test this first.

What payment options do you offer? Are they secured?

All payments are processed in Australian Dollars.

We accept Visa and Master Credit Cards, Visa and Master Debit Cards through PayPal.

Credit Card payments take place through a secure third party internet payment service provider PayPal (www.paypal.com.au). The payment process is quick and simple. The UGG King makes use of PayPal's hosted page for processing of online payments by credit card. This means your credit card details are not stored on our site.

UGG KING uses the PayPal Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Ugg King or any outside party.
  • All transaction data is encrypted for storage within PayPal's bank-grade data centre, further protecting your credit card data.

For more information about PayPal and online credit card payments, please visit www.PayPal.com.au

What is the freight charge and how long it takes?

1. Domestic deliveries - Free for all parcels within Australia.
All order will be sent by Registered Post. It usually takes 1-5* working days to be delivered to you. If no-one is at the order address, they will leave a card to notify the attempted delivery and you need to go to your local post office to pick up the parcel. All deliveries need to be signed for.

2. International deliveries
Asia Pacific - $50 per item with delivery 5-10* working days from dispatch. Rest of the World - $70 per item with delivery 7-21* working days from dispatch.

We deliver to most destinations around the world. *Delivery times are approximate and may vary from country to country depending on customs public holidays and other variables out of our control. All shipping excludes insurance. Please let us know if you want your parcel insured at an extra cost. We use a courier or Australia Post to deliver all international orders. International purchases may incur taxes and duties applied by customs in the country where the order is delivered.

Do I need to pay Tax or Duty?

All prices displayed include Australian GST.

All international purchases may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

Can I return, exchange or cancel my order?

Yes, you can return, exchange or cancel your order. Please read our POLICIES for more information.

How can I tell if a website selling Ugg boots is fraudulent or fake?

As you may be aware, fraudulent websites (primarily from China) have appeared on the Internet. Their sole purpose is to sell you an inferior product or to simply take your money and personal information with no intention to ever send your products to you. These fraudulent websites appear safe, with photos and information stolen from legitimate Ugg boot websites. Extreme caution should be taken when visiting any Ugg boot website.

If you are unsure if a website selling Ugg boots is fraudulent or not or if you wish to report one, we welcome you to contact us and we will inform you of our findings.

Want to join our mailing list to keep in touch? We'll keep you updated with new designs! Go in the draw to win a $100 website voucher by joining our mailing list. Click here and fill in your details: http://eepurl.com/gbgL9

What labeling and tags do your boots carry?

All of our Ugg boots have a label on the back of the heel except for the Slippers as the label does not fit on the heel support. They also have a sewn on tag on the side "Made in Australia". All our products come with the "Made in Australia" swing tags. They are shipped with our original tags and labels. Changes in our labels may occur depending on production line. You can rest assured you are purchasing original A grade quality sheepskin boots and products. Click here for images of our labels and logo’s

Can I wear my boots outside?

Yes no problem. We recommend you use our UGG KING boot care kit which contains a bottle of specially formulated UGG boot protector spray which makes them water and stain repellant and keeps them cleaner as well. Our soles are made of EVA and are designed for indoor and outdoor use. They are very hard wearing and non-slip.

How to proctect and clean my ugg boots?

Our genuine sheepskin footwear is resilient to the basic elements, but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. Our sheepskin boots are not waterproofed when you receive them, so they won't withstand rain or snow for very long. Using waterproofing spray such as our UGG KING boot care kit can help protect the boots from the harsh elements. The first time this coating is applied should ideally be when the footwear is new.

Hand wash your ugg boots in warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to our UGG boots care instructions.